Shipping policy
Shipping Policy
Thank you for shopping with Legacy Costumes. We take great care in packaging and shipping every order. Please review our shipping policies below before placing your order.
Worldwide Shipping
We proudly ship worldwide. Shipping availability and delivery times vary depending on your destination and the shipping carrier selected at checkout.
Shipping Costs
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Unless otherwise stated on a product listing or promotional offer, all shipping costs are the responsibility of the buyer.
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Shipping charges are calculated automatically based on the weight, dimensions, destination, and shipping method selected during checkout.
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Shipping rates are determined by the shipping carrier and are not negotiable.
Currency
All shipping prices are calculated in U.S. Dollars (USD). If you are purchasing from another country, your payment provider will automatically convert the total into your local currency based on the current exchange rate.
Returns Due to Shipping Errors
If a package must be returned because of an error made by Legacy Costumes (such as shipping the incorrect item or shipping to the wrong address provided on the order confirmation), we will cover the cost of both the return shipment and the replacement shipment.
Customer-Requested Returns or Adjustments
If a package is returned at the customer's request—including, but not limited to, adjustments, exchanges, incorrect sizing, buyer's remorse, refused delivery, or any reason not caused by a seller error—the customer is responsible for:
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Return shipping costs.
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Shipping costs for the replacement or adjusted item.
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Any additional duties, taxes, or customs fees that may apply.
Shipping Responsibility & Liability
Once your order has been packaged and accepted by the shipping carrier, ownership and responsibility for the shipment transfers to the carrier. At that point:
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Legacy Costumes is no longer responsible for delays, loss, theft, damage, or mishandling that occurs during transit.
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We assume no liability for packages after they have been accepted by the shipping carrier.
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Customers will receive a tracking number once the order has shipped and may monitor the shipment directly through the carrier's tracking system.
If your shipment is delayed, lost, or damaged during transit, we recommend contacting the shipping carrier directly using your tracking information. We will gladly assist by providing shipping documentation or information when available.
Questions
If you have any questions regarding shipping, delivery, or your order, please contact us before placing your order. We are happy to help ensure you have the information you need before purchasing.