Return & Refund Policy

At Legacy Costumes, nearly every item is handcrafted and made specifically for each customer. Because of the custom nature of our products, please review our policy carefully before placing your order.

Custom Commission Items

All custom commission costumes, props, armor, accessories, and personalized items are final sale and are not eligible for returns or exchanges.

By placing a custom order, you acknowledge that your item is being created specifically for you based on the measurements, specifications, and options you provide.

Complimentary Fit Adjustment

We want you to be happy with your custom costume.

If minor alterations are needed due to fit, Legacy Costumes offers one (1) complimentary adjustment for each custom commission item.

Customers are responsible for:

• Shipping the item back to Legacy Costumes for the adjustment.

• Return shipping back to the customer after the adjustment has been completed.

Any additional alterations requested after the complimentary adjustment, or alterations resulting from changed measurements, modifications requested by the customer, or misuse of the product, may be subject to additional labor charges. Customers are responsible for all shipping costs associated with additional alterations.

Please contact us before returning any item for adjustment so we can provide return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive an item that is defective, damaged during production, or incorrect due to our error, please contact us within 7 days of delivery.

Include:

• Your order number

• A description of the issue

• Clear photographs showing the problem

We will review the issue and work with you to determine the appropriate resolution.

Returns by Agreement

Although custom commission items are generally non-returnable, Legacy Costumes may, at its sole discretion, agree to accept a return under certain circumstances.

If a return is approved:

• The item must be returned in its original condition, free from damage, alterations, excessive wear, odors, stains, or missing components.

• Returned items that are not in their original condition may be subject to a partial refund or may be deemed ineligible for a refund.

• Any deduction from the refund amount will be based on the condition of the returned item and the cost required to restore or repair it.

Return authorization must be obtained before sending any item back.

Refunds

Refunds are not guaranteed and are issued only when approved by Legacy Costumes.

If a refund is approved, it will be processed to the original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your financial institution may require additional time for the funds to appear in your account.

Original shipping charges are non-refundable unless the return is the result of an error made by Legacy Costumes.

Non-Returnable Items

The following items are not eligible for return or exchange unless required by applicable law:

• Custom commission costumes

• Personalized items

• Custom-sized garments

• Modified or altered products

• Digital products or downloadable files

• Sale or clearance items
  

European Union Customers

If your order is shipped to a country within the European Union, you may have certain consumer rights that cannot be waived under applicable law.

However, please note that customized or personalized goods are generally exempt from the statutory 14-day right of withdrawal under Article 16(c) of the EU Consumer Rights Directive once production has begun. If you have questions regarding your rights, please contact us before placing your order.

Contact Us

For questions regarding returns, adjustments, or refunds, please contact:

Email: legacycostumeshop@gmail.com

Return address provided upon agreed return.

Please do not return any item without first contacting us for return authorization.